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WebConference LiveHelp! is the most feature-rich customer care tool on the market today bar none. With a full suite of useful features, our customers have come to depend on the stable, quality tools you'll only find in LiveHelp!
Some of the features includes:
- With this feature active, incoming calls are automatically distributed to the operators with the least number of calls. Excellent for large implementations where "Pick-and-Choose" isn't efficient.
-WebConference LiveHelp! includes our newest tool called WebPulse allowing you to track visitors on your website in real-time and pro-actively request a chat session with them. You can even send them a custom message!
-LiveHelp includes LiveHelp! Mailbag enabling your operators to share one or more email support queues, reply to customers, and provide seamless email support all in one product. Features include automatic thread locking, reply and delete functions, and a simple pop-up interface. Email is forwarded into the Mailbag system and stored internally in one or more email queues.
Up-to-the-minute Web Statistics Reports
-Report on the top website hits, top visitors, and top refererrers. Generates reports based on either all data or a particular date range. An excellent tool to find out what your customers are looking at!
-Seamlessly transfer calls to a different queue or operator.